Publisher's Summary
Based on Gallup's revolutionary study of more than 80,000 managers, this landmark book reveals what the world's greatest managers do differently. Despite their vastly different styles and backgrounds, exceptional managers share one common trait: they break virtually every rule held sacred by conventional wisdom.
Through extensive research, Gallup discovered that the front-line manager is the key to attracting and retaining talented employees. This updated edition includes new meta-analytic research and access to the renowned Clifton StrengthsFinder assessment, helping you identify and leverage your team's natural talents.
The book presents 12 simple statements that distinguish the strongest departments of a company from all the rest, proving the vital link between employee opinions and organizational performance metrics like productivity, profit, customer satisfaction, and turnover.
Featured Reviews
"Revolutionary Management Insights"
The research-backed approach and included StrengthsFinder assessment transformed how we develop managers. The 12 key statements provide a clear roadmap for department excellence.
"Data-Driven Management Philosophy"
The extensive Gallup research provides compelling evidence for focusing on strengths rather than fixing weaknesses. A must-listen for any serious manager.