Publisher's Summary
The book that revolutionized business communications has been updated for today's workplace. This third edition of Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want.
Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses modern challenges, including digital communication, remote work conversations, and navigating increasingly polarized environments. Whether at work or home, these skills will improve your relationships and results.
Featured Reviews
"Essential Communication Guide"
This third edition masterfully updates the classic framework for today's digital world. The practical tools have transformed how my clients handle difficult conversations.
"Transformative Methods"
The combination of research-backed strategies and real-world applications makes this audiobook invaluable for anyone seeking to improve their communication skills.